Customer Satisfaction Survey : Office of Budgeting, Financial Planning & Analysis : Texas State University

Which Office of Budgeting, Financial Planning & Analysis staff member(s) assisted you during this experience? *

How would you rate the employee's knowledge of the systems?

How would you rate the employee's response time to resolve the issue?

How would you rate the employee's understanding of the issue?

How would you rate the employee's demonstration of the resolution of the issue?

How would you rate your overall experience with this interaction?

On a scale of 1-10 how likely are you to recommend this employee to your co-workers and colleagues?

In a few words, what was the reason for your response?

Were you treated with courtesy and consideration?

What could have improved this customer interaction?

If you would like someone from our office to contact you, please provide your name and contact information below.